Ceph Upstream Support
With Clyso you are covered: minimise downtime, protect your data and ensure the availability of your applications. Reliable, secure and scalable – we make your Ceph environment a strong support for your business.
Always keeping an eye on the big picture. And the detail.
Why Ceph Support
Avoid Downtime
Unexpected issues in your Ceph cluster can lead to costly outages. Professional support minimizes downtime risks.
Protect Your Data
Unpatched systems or undetected errors can compromise data integrity and lead to compliance violations.
Ensure Availability
Without expert assistance, small problems can quickly escalate and disrupt critical applications.
Tailored Help in Emergencies
Immediate support from experts familiar with your environment is crucial during critical incidents.
Mitigate Risks
Ceph is powerful yet complex. Professional support minimizes configuration errors and operational risks.
Who needs Ceph Support?
Small and Medium-sized Businesses
Essential Support for small and medium-sized businesses with limited storage needs and occasional support requirements.
Growing IT Environments
8x5 Enterprise Support for growing IT environments requiring stable support during business hours.
Large Enterprises
24x7 Enterprise Support for large enterprises running mission-critical applications that demand 24/7 availability.
What Does CLYSO Provide?
Remote Support
Comprehensive assistance from our experienced team (Tier II–IV) via portal, email, or phone.
Diagnostics & Troubleshooting
Identify and resolve issues through VPN, screenshare, or remote access.
Updates and Patches
Recommendations and implementation of the latest software updates for stability and security.
SLA-Based Response Times
Essential: Next Business Day
Enterprise: 2-hour response for critical incidents
Monitoring and Alarm Management
Prompt action on critical system alarms to maintain uptime.
Support Options and Benefits
Essential Support
Coverage: 8x5
SLA: Next Business Day
Ticket Limit: 12 per year
Best for: Small businesses with modest storage needs.
Enterprise Support 8x5
Coverage: During business hours (Mon–Fri, 9 a.m.–5 p.m.)
SLA: 2-hour response for critical incidents
Unlimited Tickets: No restrictions on the number of support requests.
Best for: Growing businesses with increasing storage demands.
Enterprise Support 24x7
Coverage: 24/7, every day of the year
SLA: 2-hour response for critical incidents
Unlimited Tickets: For maximum availability.
Best for: Enterprises with mission-critical applications.
Why Clyso?
Expertise: Years of experience with Ceph implementations and support.
Flexibility: Support for all major operating systems and deployment methods (cephadm, rook, manual).
Personalized Service: Tailored solutions for your specific needs.
Special Conditions: For academic and non-profit institutions.
You need ceph upstream support?
Discover how CLYSO can help you run your Ceph environment securely, reliably, and efficiently. Contact us today!
